Shipping policy
Last updated: October 2024
At Oshiclamps (Pty) Ltd, we are committed to providing a smooth and reliable shipping experience for all our customers across Southern Africa. This Shipping Policy outlines our shipping process, delivery times, fees, and other important information.
1. Shipping Destinations
We currently ship to addresses within Southern Africa. Unfortunately, we cannot ship to P.O. Boxes, APO/FPO addresses, or outside Southern Africa at this time.
2. Shipping Fees
Shipping fees are calculated at checkout based on your order’s weight, dimensions, and delivery location. Additional fees may apply for remote areas or large, heavy items, and will be displayed during checkout.
- Standard Shipping: [Specify cost, e.g., flat rate or calculated by location/weight]
- Express Shipping: Available at an additional cost, with faster delivery times
3. Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation. During peak times or special promotions, processing may take a bit longer. You will receive a notification when your order has been shipped.
4. Estimated Delivery Times
Delivery times may vary depending on the destination and shipping method selected at checkout:
- Standard Shipping: Typically 3-7 business days
- Express Shipping: Typically 1-3 business days
Please note that these are estimated times and actual delivery may vary, especially for remote locations.
5. Tracking Your Order
Once your order has shipped, we will send you a shipping confirmation email with tracking information. You can use the tracking number provided to check the status of your delivery on our logistics partner’s website.
6. Delivery Issues
If you experience any issues with your delivery, please reach out to us as soon as possible at [Your Contact Email]. Common delivery issues include:
- Lost or Delayed Packages: If your package has not arrived within the estimated delivery window, please contact us. We will work with the carrier to investigate and resolve the issue.
- Incorrect Address: If you entered an incorrect address, please contact us immediately. We will do our best to update your address, but once a package has been shipped, address changes may not be possible.
- Unsuccessful Delivery Attempts: If a delivery attempt was made and no one was available to receive the package, the carrier may leave a notice for re-delivery or request you to collect it from a nearby location.
7. Damaged or Missing Items
If you receive an order that is damaged or has missing items, please contact us within 48 hours of delivery. Provide clear photos of the damaged items and packaging, and we will assist you in resolving the issue, whether through replacement, refund, or credit.
8. International Orders
At this time, we only ship within Southern Africa. For international inquiries, please contact us directly to explore potential shipping solutions.
9. Changes to This Shipping Policy
We may update this Shipping Policy periodically. Changes will be posted on this page, and continued use of our Site following updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Oshiclamps (Pty) Ltd
sales@oshiclamps.com
T: +27 (0) 11 463 4334
M: +27 (0) 79 039 6831